Perhaps the best known of both is the Polycom CX600 Aries phone and the CX700 Tanjay phone. The Aries phones were produced by Polycom, Aastra (now Mitel) and HP. That is to say that they were phones that ran a special edition of the Lync client designed for telephones. This came in two flavors, Aries and Tanjay. Fast forward to Lync 2010 and this changed, suddenly we had been given a small choice of handsets. Of course there are applications that add additional functionality or make the existing functionality easier to use, but why should you have to add software to improve software? A subject for another day.Įver since OCS 2007 R2 added the capability for a user to call the PSTN the focus has been on the user experience of the client and you were encouraged to use a headset. Attended or announced transfers is still somewhat cumbersome. Transferring calls is still only geared to blind transfers. Call control could use some improvement, however. From the perspective of finding a contact and placing a call to that contact, it is really quite good. The Lync and now Skype for Business client is a very good soft phone. The reason I never wanted to use a telephone was simple, because the user experience on the phone was terrible. I'd build up a list of contacts in a personal directory and I would dial by name, not number. And I don't need a telephone to dial because I can use the Skype for Business client.īut even before I used Skype for Business as my PBX, whether or not I had a phone, I always found a way to use a soft phone to do call control. One of the biggest reasons not to use a telephone to talk is because I have a great headset. I tend to steer clear of telephones if I can. Regular readers and those that know me will also know that I am a headset user. The point being, that the right headset can make all the difference to the user experience. I'll leave you to read by blog post to help you decide if it is right for you. The one I use as my daily driver is the Plantronics Voyager Focus UC. Regular readers of my blog will have seen several reviews I have written for headsets. I am showing them that the Skype for Business client, with the addition of an audio endpoint, is a telephone. I say that the familiar number and letter arrangement is just like the dial-pad on a telephone (not that you'd use the dial-pad to dial a number).
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